Privacy Policy
Last updated: May 2026
1. Introduction
RetroMonkey ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
Personal Information
- Name and email address — when you create a ticket, use live chat, or place an order
- Shipping address — when you complete a purchase
- Payment information — processed by Stripe; we do not store credit card details
Automatically Collected Information
- Browser type, device information, and IP address
- Pages visited and time spent on our site
- Referring website and search terms used to find us
3. How We Use Your Information
- Process and fulfil your orders
- Send order confirmation and shipping updates
- Respond to support tickets and live chat inquiries
- Improve our website and product offerings
- Comply with legal obligations
4. Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Stripe — for payment processing
- Shipping carriers — your name and address for delivery
- Law enforcement — if required by law
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including encrypted data transmission (TLS), secure payment processing via Stripe, and access controls on our systems.
6. Cookies
We use essential cookies to maintain your session (shopping cart, login state). We do not use tracking cookies or third-party advertising cookies.
7. Your Rights
Under the Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Complain to the Office of the Australian Information Commissioner (OAIC)
8. Contact
For privacy inquiries or to exercise your rights, please contact us via our support ticket system.